Meet the Team


Susan Milne, Principal

As founder and president of Epiphany, Susan’s career includes more than 20 years in the advertising industry. She has designed and strategized for brands including Coca-Cola, Marriott, Saab, L’Oreal, Mattel and the Girl Scouts. In 2012 she used her experience with big brands and complex sales chains to found Epiphany, a brand firm that focuses on helping manufacturers get specified more often.

A native of Buffalo, New York, and Pratt Institute graduate, Susan is also the founder of the design collaborative, Modern Richmond. Her work has been recognized in national award-winning competitions and collected by the Cooper-Hewitt National Design Museum. She recently partnered with Artomatic to engage in the Dollar Redesign Project with an entry that was based on touch and material. Outside of work, Susan lives in a silver cube house high up in the trees of a very traditional Richmond, Virginia neighborhood. She believes anything can be solved with a good yoga class. And brilliant design.


Michael Blanchard, Account Director

He’s worked with DaimlerChrysler on entertainment alliances with Aerosmith and Celine Dion. He helped Con Edison through the complete redesign of their brand identity. He’s worked on brands like GlaxoSmithKline, Chrysler, Dodge and Jeep.  And he’s a certified personal trainer and indoor cycling instructor, too. Yes, Michael is in great shape to handle our many and varied accounts. And he has the uncanny ability to see both the big picture and every last detail.

Michael joined Epiphany after working at places including Prudential Bank in Atlanta, Georgia; Grey Advertising in New York; Arnell Group in New York; Capital One in Richmond, Virginia; and Siddall in Richmond, Virginia. Today, he heads up all account management within our firm, overseeing the strategic and logistical workings of our staff.


Anneliese Grant, Account Executive

When you first meet Anneliese, you get the impression that she’s just really different, in a good way. We like her sense of fashion (funky), the way she carries herself (kind, centered, self-assured) and her love for beautiful things (she gets how outstanding architecture affects the mind and soul).

Her different way of looking at the world probably came from growing up in Europe, where her dad spent much of his Army career. Living in a place where cultural diversity is celebrated gave her an open mind and the ability to work well with all kinds of personalities.

Anneliese connects with her clients in a way that is warm and reassuring. Most days, making them feel well taken care of is enough. When they need more, she can sing to them (lifelong singer), entertain them (banjo and ukulele player), dazzle them with her travels (random fact: she’s seen nearly every castle in Germany) and psychoanalyze them (psych major).

See what we mean? Good/different. 


Brian Bjorkman, Graphic Designer/Art Director

Since he’s the son of an interior designer and the grandson on an architect, you could say Brian’s been preparing for this job since birth. And his skills show it. This thoughtful young talent brings a rare sense of wisdom to the table in all he does. 

Plus, he rides motorcycles. 

Brian came to us after working as the lead designer and creative director of Burnt Creative, a very cool shop that folded after its owner took a job in LA. Before that, he was hands-on in the world of makers, as a woodworker and graphic designer for the wood reclamation company Wellborn & Wright. 

A product of the rigorous VCU art foundation program, Brian earned a BFA in graphic design. A month-long immersion in Tokyo, cross-country road trip, 25(?) tattoos and 15 years of skateboarding have all been influences on his art. Among his many accomplishments: his typeface Connectatype was published in a German yearly magazine called Sushi 13. They also asked him to design the back cover. Check it out.


You can find us on the 2nd floor of the Corrugated Box Building in Richmond, Virginia. The open floor plan boasts a collective of award-winning design services—advertising, architecture, interior design and graphic design—in a setting of shared resources and shared ideas. Some of our neighbors include 3north, circle S studio, Tumblr, Inaray, Prologue, Maxx Potential, and Best Response Strategies.

Stop by. Say hello.

Corrugated Box

[A]   201 W. 7th St. / Richmond, VA 23224         

[T]   804.377.0106

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